Refund policy

Thank you for shopping with us! Please note that all of our products are custom-made to order. Due to the personalized nature of our items, we do not accept returns, refunds, or exchanges.

Important Information:

• Custom Products: All items are made specifically for you based on your selections, including personalization options. As a result, we cannot accept returns or offer refunds unless there is a defect or error.
• Order Confirmation: Once your order is placed, it is considered final. Please double-check your order details before completing your purchase, as we will not be able to make changes after production begins.
• Defective or Damaged Products: If your item arrives damaged, defective, or there is an error with your order, please contact us within 7 days of receiving your order. Please email  contactcraftedbyjenn@gmail.com  immediately, we want to make sure you're completely satisfied with your purchase.

We appreciate your understanding and support. If you have any questions or concerns about your custom order before purchasing, please don't hesitate to reach out to us—we're here to help!